Question 1

Do I need a credit card to use NeoHeberg?

Accepted Answer

No. Signing up and free Coins never require a credit card. A card is only needed if you buy Coins or choose direct payment.

Question 2

How long does it take to start a service?

Accepted Answer

Most services start within thirty seconds of ordering. A VPS may need a few more minutes for its first boot.

Question 3

Can I change plans mid-month?

Accepted Answer

Yes. Changes are made from the dashboard; Coins already spent are not refunded, but the new price applies from the next period.

Question 4

Do I get root access on the VPS?

Accepted Answer

Yes, every VPS plan includes full root access and a choice of operating system. App hosting does not give system access: that is precisely its point.

Question 5

Where is my data hosted?

Accepted Answer

Services are hosted in France, in the Paris datacenter. Processing details are described in the privacy policy.

Question 6

Can I get an invoice?

Accepted Answer

Yes. Direct payment by card or transfer generates an invoice available from the dashboard.

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