Getting help

The NeoHeberg team is reachable on several channels. The fastest is Discord, where the community and staff answer all week.

Discord

Join discord.neoheberg.fr: the support channels often solve an issue within minutes. Describe the service involved, what you tried and the exact error message.

Email

For account, invoice or personal data matters, write to [email protected]. Answers usually arrive within an hour.

Before you ask

1. Check the status page.
2. Restart the service once and collect the error message.
3. Search this help centre: many cases are already documented.